深度服務反思引導課程( by許甄芸/Sharon）

5月19日的晚上，一場服務活動反思引導課程，開啓了這堂課103位師生的視野，讓大家了解到什麼是好的服務，更進一步，了解是”什麼是反思?” 首先，Echo老師透過分享自身服務歷程，以及自身成立綠螞蟻服務隊的經驗，闡明自已如何讓服務成果一次比一變得更好。

很多事情的一開始都是意外，回頭看看當初自己不以為意的經歷，現在都成為成長的養分。服務者首先應該要以服務對象的需求來思考，我們的做法到底有沒有意義?而不是只用我們自己的角度去看待服務對象。

整個完整的課程，不僅僅是透過主講者的解說，亦透過兩個小活動的互動，把看似簡單卻能讓自己成長的事情，藉由畫折線圖的方式，讓自己明白在服務當中印象深刻的是什麼?需要反思的部分是什麼?將每一個關鍵點寫下，雖只是一個詞或一小句話都可以。最後講師要我們在這許多小塗鴉中，選出符合自己心情的圖。

這選出的圖都每張都有其深義，講師讓每位學生描述圖所代表的內容，以及為何這張圖代表自己這次的服務。這個方法讓我們混濛不清的腦袋瞬間廓清，頓時明白我們所為為何?為何為之。服務的意義因此躍然紙上，直是值回票價的一堂課。

A Course in Service Reflection

On the evening of May 19th, Wenzao USR-WHC hosted an online seminar on service reflection which opened the horizons of 103 teachers and students in the class. The online seminar let the students know what constitutes a good service as well as a deeper understanding of “what is reflection?”

First, the presenter, Mr. Echo, let people knew how to make every service become better and better by sharing his own experience from Team Green Ant.

Many things started by accident, but looking back, we all grow from these experiences. Instead of looking at the service target from our own perspective, we should first think in terms of the needs of the service target and ask ourselves “Is what we are doing meaningful?” Through the lecturer’s explanation and the interaction from two simple activities, the audience learned which part of their service has a lasting impression and which part of their service needs more reflection.

Everyone wrote down key words and phrases, and the lecturer asked everyone to choose a picture that represents their mood among the many small graffiti. The lecturer asked each student to describe what they think the picture represents and why this picture represents their service experience. This method allows us immediately understand what we are doing? Why do we do it. The meaning of the service is therefore a valuable lesson.